Legal
Privacy Policy
Last updated: January 27, 2026
Paila Paila values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use the Paila Paila mobile application.
1. Information We Collect
a. Account & Personal Information
Paila Paila requires users to create an account to access the app, whether joining as a hiker or registering as a guide. We collect:
- Name, email address, and password
- Phone number and address (optional)
- Profile photo and biography
- For guides: experience level, years of experience, and specialties
- For hikers: fitness level and activity interests
- Social media links (optional)
b. Location & Activity Data
We collect location data to power core trekking features:
- Real-time route tracking & safety
- Distance and altitude calculations
- Displaying maps or paths related to your activity
c. Usage & Device Information
We may collect non-personal technical information such as:
- App usage data
- Device type and operating system version
- Crash logs and performance diagnostics
This data helps improve app performance and reliability.
2. How We Use Your Information
We use your account and activity data to:
- ✓Provide and enhance app features
- ✓Track and display movement-based activities
- ✓Personalize AI Sherpa recommendations
- ✓Secure your bookings and guide contacts
- ✓Improve app stability and user experience
- ✓Respond to user inquiries and support requests
3. Third-Party Services
Paila Paila may use third-party services such as:
These third parties may collect limited information as governed by their own privacy policies. We only share data that is necessary for app functionality.
4. Data Storage and Security
We take reasonable measures to protect user data through:
- Encryption in transit (TLS) and at rest
- Secure storage practices
- Restricted access to collected information
While we strive to use commercially acceptable means to protect your data, no digital system is completely secure.
5. User Control and Permissions
You are in control of your data. You may:
- Disable location access through your device settings
- Uninstall the app to stop all data collection
Some features may not function correctly if required permissions are denied.
6. Children's Privacy
7. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be reflected within the app or on the public policy page. Continued use of the app indicates acceptance of the updated policy.
Questions?
If you have questions or concerns regarding this Privacy Policy, please reach out to us.
pailapaila.biz@gmail.com